Privacy Policy

This Privacy Policy outlines how HoneyBetz Casino, operated by Honeybetz Group Ltd ("we," "us," or "our"), collects, uses, stores, and protects your personal information when you use our website and services (collectively, the "Platform"). We are committed to transparency and simplicity when it comes to your data privacy rights.

This policy applies whether you are simply browsing our Platform, creating an account, making a deposit, or playing our games. By using our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

We take data protection seriously. All our employees undergo regular training on information security and are bound by strict confidentiality obligations and internal procedures whenever they handle your information.

If you have any questions, concerns, or requests regarding data protection, please contact our Data Protection Officer at support_cr@honeybetz.com.

Privacy Policy Promise

Your privacy matters to us, and we make the following commitments to you:

Respect and Protection: We value and respect the privacy of each customer. Your privacy is important both to you and to us, and we pledge to protect it.

Transparency: We are committed to protecting your privacy and believe in using your personal information to make your experience simpler and better. We will always keep your personal information safe and be clear and open with you about why we collect it and how we use it. Where you have choices or rights, we will explain them to you and respect your wishes.

Security: The security of your data is our priority. We implement industry-standard security measures, including SSL encryption, secure payment gateways, and regular security audits to protect your information from unauthorized access, disclosure, alteration, or destruction.

Anti-Money Laundering Compliance: In order to process withdrawals, players must wager through active deposited amounts at least once prior to withdrawal. This procedure aligns with anti-money laundering practices and regulatory requirements.

Identity Verification: We reserve the right to use additional procedures and means to verify your identity (Know Your Client) when processing deposits into your account. This may include (but is not limited to) requesting a selfie with a document or form of identification. To verify your account, our management requires documents (ID, payment systems, utility bills, etc.) in Latin or Cyrillic alphabet. If you cannot provide documents in the above-mentioned alphabet, we reserve the right to request video verification where you show your documents.

Payment Method Restrictions: Players depositing in CAD can only withdraw money via EcoPayz, Interac, Instadebit, and iDebit (a minimum deposit via these payment options is required to activate them for withdrawal).

Phone Verification: We reserve the right to make a phone call to the number provided in your account, which can be a necessary part of the KYC procedure. Until your account is fully verified, no payouts will be processed.

What Personal Information We Collect and When

We collect various types of personal information at different stages of your interaction with our Platform. Here's what we gather and when:

During Account Registration

When you create an account with us, we collect:

Your personal details, such as your name, email address, postal address, telephone or mobile number, gender, and date of birth
Photographic identification and proof of address documents (to carry out due diligence and comply with regulatory requirements)
Banking and financial details (to establish the source of funds where a transaction is involved)
Your account login details, such as your username and password

Through Your Use of Our Services

As you interact with our Platform, we collect:

Information about how you interact with our products and services
Information about your online browsing behavior on the website (please see our Cookies Policy for more details)
Information about any devices you have used to access our services, such as model, operating system, IP address, browser type, and mobile device identifier
Recording of phone calls (we may monitor or record phone calls with you for quality assurance, to resolve queries or issues, for regulatory purposes, to help improve our quality of service, to help train our staff, or to help detect or prevent fraud or other crimes)
Information you shared with us voluntarily or else made public, such as social media profiles

Special Categories of Data

Personal data collected by our Platform may include so-called "special categories of data," such as data revealing health information (responsible gambling-related data). We have implemented additional measures to protect your sensitive personal data and maintain its confidentiality in accordance with applicable data protection regulations.

Why We Collect Your Personal Data and Legal Basis

We recognize the trust and confidence our customers place in us as a service provider. In return, we are open about why we collect your data. First and foremost, collecting your information is essential for providing you the services and products you want. Additionally, your data is used to personalize and improve your experience on our Platform and to contact you from time to time with important information.

In some cases, we need to collect and use your information to comply with the law. Under data protection laws, we also need to identify a specified lawful basis upon which we are processing your personal information. We rely on different legal bases for different processing activities.

Under the Contract

It is necessary for the performance of a contract to which you are a party. Our Terms & Conditions, which you have accepted at registration, set out the terms of the contract and the services we will provide:

To Make Our Services Available: We use your information to provide gaming and betting services, activities, or online content, to provide you with information about them, and to deal with your requests and inquiries.

Service Administration: We use your information for service administration purposes, such as password reminders, service messages (such as site maintenance updates), to let you know if your account has become dormant, and to ask if you would like to use it again before we close it.

Transaction Processing: We use your banking and financial information to process your transactions and manage your account balance.

Under Legitimate Interests

It is necessary to process your data for the purposes set out below, except where our interests are overridden by your interests, rights, or freedoms of affected individuals (such as you). To determine if we can process your data on this basis, we shall consider a number of factors, such as what you were told at the time you provided your data, what your expectations are about the processing of the data, the nature of the data, and the impact of the processing on you.

To Personalize Your Experience: We may use your playing history to provide personalized recommendations and products. If you are signed in or subscribed to our marketing offers, you will receive a personalized service. If you don't want to receive these services, you can unsubscribe from marketing offers or disable personalization by contacting our Customer Service or sending an email to our Data Protection Officer.

To Improve Our Services and Products: We use your information to:

Provide you with the most user-friendly online navigation experience
Conduct analysis and research purposes so that we may improve the services offered by the Platform
Test new systems and check upgrades to existing systems
Evaluate the effectiveness of marketing and conduct market research and training
Perform customer modeling, statistical and trend analysis with the aim of developing and improving products and services

To Contact and Interact With You: We use your contact information to:

Contact you about our services, for example by phone, email, post, or social media
Manage promotions and competitions you choose to enter
Invite you to take part in and manage customer surveys, questionnaires, and other market research activities carried out by us on behalf of the Platform. (We carry out market research to improve our services. However, if you tell us that you do not want us to contact you for market research, we will respect this choice, and this will not affect your ability to use our services.)

To Respond to Your Queries and Complaints: We use your information to handle and respond to your inquiries, complaints, and feedback.

Under Legal Obligation

It is necessary to comply with legal obligations under EU/local laws (for example, anti-money laundering regulations or licensing regulations).

To Establish or Defend Legal Claims

We may need to process your information to establish or defend legal claims (for example, negligence claims) which could be made against us.

To Comply With Contractual Obligations

We process your information to comply with our contractual obligations and rights in relation to the information involved.

How Long We Keep Your Data

We will only retain your information for as long as needed to fulfill the purposes for which it was collected.

While you are an active customer, we will need to retain your information to meet our legal and contractual requirements. However, when you cease using our services, we shall still be obliged to retain your personal information for at least five (5) years after your account is closed, or such longer period as may be required to comply with the AML/CTF legislation applicable to us.

There are several reasons why we retain your information, including:

To comply with legal obligations under EU/local laws (for example, anti-money laundering regulations or licensing regulations)
To establish or defend legal claims (for example, negligence claims) which could be made against us
To comply with our contractual obligations and rights in relation to the information involved

Generally, we do not share your personal information with third parties outside Honeybetz Group Ltd for marketing purposes. However, there are circumstances when we share your personal data with other companies, with third parties that provide services to you on our behalf, and with other third parties in the course of complying with our legal obligations.

We may share personal data with third parties in the following circumstances:

Regulatory and Legal Compliance: When ordered to do so by any regulatory body and/or under any legal provision contained in the governing law.

Financial Institution Disclosure: We may instruct and authorize the financial institution with which an account holder's account is held to disclose any information as may be requested by the regulator in respect of an account holder's account.

Legal Rights Protection: In order to establish, exercise, or defend our legal rights.

Verification and Fraud Prevention: For verification, affordability checks, and fraud detection purposes, we may transfer your personal data to third parties.

Service Providers: With service providers to enable us to provide our services, such as companies that help us with technology services, storing and combining data, and processing payments or providing relevant online advertising for our products and services.

External Auditors: With external auditors who may carry out independent checks as part of our accreditations.

Business Transfers: To an organization we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you. If the transfer or sale goes ahead, the organization receiving your personal data can use your personal data in the same way as us.

Successors: To any other successors in title to our business.

Self-Exclusion Management: With the relevant regulator regarding self-exclusion issues.

Merger or Business Sale: When we enter any kind of merger or business sale, customers' personal information is likely to be included in the sale/transfer. We would inform you prior to affecting such transfer of personal data. Even when it is shared, we ensure that your personal information will only be used for the purposes outlined in this Privacy policy.

Data Security and Confidentiality

We have implemented appropriate technical and organizational security measures to protect your sensitive personal data and maintain its confidentiality. These measures include:

SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL (Secure Sockets Layer) or TLS (Transport Layer Security) protocols.

Secure Payment Gateways: We partner with reputable payment processors that comply with PCI DSS (Payment Card Industry Data Security Standard) requirements.

Access Controls: Access to personal data is restricted to authorized personnel only, based on the principle of least privilege.

Regular Security Audits: We conduct regular security assessments and vulnerability scans to identify and address potential security risks.

Data Backup: We maintain secure backups of your data to prevent loss in case of system failures.

Employee Training: All staff members handling personal data receive regular training on data protection and security best practices.

Incident Response: We have established procedures to detect, investigate, and respond to data breaches or security incidents promptly.

While we take every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but remain committed to protecting your information using industry best practices.

Your Data Protection Rights

Under applicable data protection laws, you have certain rights regarding your personal information:

Right of Access: You have the right to request copies of your personal data from us.

Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure: You have the right to request that we erase your personal data under certain conditions.

Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.

Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.

Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact our Data Protection Officer at support_cr@honeybetz.com. We will respond to your request within one month.

Cookies and Tracking Technologies

Our Platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. For detailed information about the cookies we use and how you can manage your cookie preferences, please refer to our separate Cookies Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make any material updates to this policy, we will inform you by posting a notice on our Platform or sending you an email notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

International Data Transfers

As an online platform operating globally, we may transfer your personal data to countries outside your country of residence. These countries may have different data protection laws than your country.

When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you are under 18, please do not use our Platform or provide any information to us.

If we become aware that we have collected personal data from a person under 18, we will take steps to delete such information promptly.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

Data Protection OfficerEmail: support_cr@honeybetz.com

Honeybetz Group LtdLicensed and regulated by the Malta Gaming Authority

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy